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Refund Policy

Customer satisfaction

Customer satisfaction is always our first priority to us. If you are not completely satisfied with our service then please contact us and let us know. If we are unable to rectify any problems to your complete satisfaction then we will either credit additional time to your membership or refund your membership fee subject to the following conditions.

We will issue a full refund under the following circumstances: -

  • The members account is experiencing technical problems
  • Our site has been unavailable for an unacceptable time period ( except temporary consurction duration ) , or has been experiencing technical problems which have impaired a members ability to use his or her membership
  • The member requests a refund prior to initiating or receiving contact with any members

We may, at our discretion, give refunds to members for various other reasons.

Partial refunds for unused time

We also provide partial refunds for Valid reasons . We will only issue a refund for unused time if you have not commenced using our service and have not initiated contact or received contact from other members.